Your personal data matters to us. This Privacy Policy explains exactly what information rus33 collects, how we use it, who we share it with, and the controls available to you as a registered member.
rus33 is an internationally operated online betting and gaming platform serving players in Indonesia. We take the privacy of our Members seriously. This Policy has been drafted to be transparent, specific, and practical — we want you to understand exactly what data we hold, why we hold it, and what you can do about it.
This Policy applies to all data processing activities related to the rus33 Platform, including account registration, payment processing, customer support interactions, marketing communications, and technical platform operation. It applies regardless of the device or method you use to access rus33, whether desktop browser, mobile browser, or any future application interface.
This Policy should be read alongside our Terms & Conditions, which govern the overall contractual relationship between you and rus33. In the event of a conflict between this Policy and the Terms & Conditions on privacy-related matters, this Policy shall take precedence.
When you create a rus33 account, we collect the information you provide during the registration process, including:
To comply with our anti-money laundering obligations and to verify player eligibility, we may request and retain copies of:
For the processing of deposits and withdrawals in Indonesian Rupiah (IDR), we collect and retain:
rus33 does not store full card numbers or CVV codes. Payment method details are stored in tokenised or partially masked form where technically feasible.
We record all activity within your Account, including bet placements and outcomes across the Sportsbook, live casino, slot games, and togel (Indonesia's traditional numbers lottery) products; bonus claims and wagering progress; session start and end times; and game-type preferences.
When you access the Platform, we automatically collect technical information including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, and pages visited. This data is used for security monitoring, fraud prevention, and platform performance optimisation.
If you contact our customer support team via live chat or email, we retain a record of the conversation, including the subject matter, timestamps, and any attachments provided, for quality assurance, training, and dispute resolution purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, email, phone, DOB | Account creation & authentication |
| KYC Data | KTP, passport, selfie | Identity verification, AML compliance |
| Financial Data | Bank account, e-wallet ID | Payment processing in IDR |
| Betting Data | Wagers, outcomes, sessions | Service delivery, responsible gaming |
| Technical Data | IP address, browser, device | Security, fraud prevention |
| Communications Data | Chat & email records | Support quality, dispute resolution |
rus33 collects your Personal Data through the following means:
rus33 processes your Personal Data for the following specific purposes:
rus33 processes your Personal Data on the following legal bases:
rus33 shares Personal Data with trusted third-party service providers who process data on our behalf under written data processing agreements. These providers include payment processors (including Indonesian banking partners and e-wallet services such as OVO, DANA, GoPay, ShopeePay, and LinkAja), KYC and identity verification providers, fraud detection and risk management services, customer support platform providers, cloud hosting and infrastructure providers, and game studios (Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, Habanero, Spribe, and others). All service providers are contractually required to process data only as instructed by rus33 and to maintain appropriate security standards.
rus33 may disclose Personal Data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of rus33, our Members, or the public.
In the event of a merger, acquisition, or sale of all or part of the rus33 business, Personal Data held by us may be transferred to the acquiring entity as part of the transaction. We will notify affected Members via their registered email address before Personal Data is transferred and subject to a materially different privacy policy.
rus33 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes under any circumstances.
rus33 operates internationally, and some of our service providers — including cloud infrastructure, game studios, and KYC providers — are located outside Indonesia. As a result, your Personal Data may be transferred to and processed in countries other than Indonesia.
Where data is transferred internationally, rus33 takes reasonable steps to ensure that appropriate safeguards are in place, including contractual clauses that require the receiving party to protect your Personal Data to a standard equivalent to that applied by rus33. By using the Platform and accepting this Policy, you consent to such international transfers.
rus33 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & registration data | Duration of account + 5 years | Contractual & regulatory obligation |
| KYC documents | Duration of account + 5 years | AML / CTF compliance |
| Transaction records | Duration of account + 7 years | Financial records obligation |
| Betting history | Duration of account + 3 years | Dispute resolution, responsible gaming |
| Support communications | 3 years from last interaction | Quality assurance & dispute records |
| Technical / log data | 12 months | Security monitoring |
| Marketing consent records | Until withdrawal of consent + 1 year | Consent management compliance |
After the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be linked to any individual.
rus33 implements a range of technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security programme includes:
While rus33 uses industry-standard practices to protect your data, no online system can guarantee absolute security. We encourage you to use a strong, unique password for your Account and to enable two-factor authentication to maximise your own account security.
The rus33 Platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. The categories of cookies we deploy are:
You can manage or disable non-essential cookies via your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your Account or using key Platform features. Detailed browser cookie management instructions are available from the support pages of all major browsers (Chrome, Firefox, Safari, Edge).
Some browsers offer a "Do Not Track" (DNT) signal. The Platform's current technical configuration does not alter its data collection behaviour in response to DNT signals. Our analytics and fraud prevention systems operate independently of browser DNT settings.
As a Member of the rus33 Platform, you have the following rights with respect to your Personal Data:
To exercise any of the above rights, contact our Data Privacy team via live chat or at the email address listed in Section 16. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. Complex requests may require additional time, in which case we will notify you.
The rus33 Platform is strictly for adults aged 21 and above. We do not knowingly collect or process Personal Data of persons under the age of 21. If we become aware that Personal Data of a person under 21 has been collected — whether through a misrepresentation of age during registration or any other means — we will immediately suspend the associated Account, forfeit any balance, and permanently delete all associated data.
If you are a parent or guardian and believe that a person under the age of 21 in your care has registered or attempted to register an Account on the Platform, please contact our support team immediately via live chat or at the email address in Section 16 so that we can take prompt action.
The rus33 Platform may display content or functionality provided by third-party game studios (such as Pragmatic Play, Evolution Gaming, PG Soft, and others). When you play a game provided by a third-party studio, your in-game interactions are processed by that studio's software and may be subject to the studio's own privacy practices. rus33 is not responsible for the data handling practices of third-party game providers operating under their own licences.
The Platform does not include outbound links to third-party websites. All navigation within the Platform remains within the rus33 domain. If you independently navigate to third-party websites, those sites operate under their own privacy policies and rus33 accepts no responsibility for their data practices.
rus33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, Platform functionality, data processing practices, or our business operations. When material changes are made to this Policy, we will notify registered Members via their registered email address and/or by displaying a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this page indicates when the current version came into effect. We encourage you to review this Policy periodically. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Data by rus33, please contact us through the following channels:
Our support team operates around the clock, with primary coverage in Western Indonesia Time (WIB, UTC+7). We aim to acknowledge all data privacy enquiries within 5 business days and to resolve straightforward requests within 30 calendar days.
For formal written complaints regarding data processing, please include "Data Privacy Request" in your email subject line and provide your registered Account username to help us locate your records efficiently.
Six concrete commitments rus33 makes to every Member
Every page, transaction, and API call on the rus33 Platform is protected by 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal data are never transmitted in plain text across our network.
rus33 does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your data is used only to deliver and improve the services you signed up for.
Access, correct, export, or request deletion of your personal data at any time. We acknowledge requests within 5 business days and resolve them within 30 days — with a clear response at every step.
We collect only the data that is genuinely necessary to operate the Platform, verify your identity, process your payments, and keep your Account secure. We do not harvest data for speculative future use.
Every category of data we hold comes with a defined retention period. Once that period expires, your data is securely deleted or anonymised. We do not hold personal data indefinitely "just in case".
Our support team — including native Indonesian-speaking agents — is available around the clock to answer privacy questions, process data requests, and address security concerns without delay.
Our support team is available 24/7 to help with any privacy query, data access request, or account security concern. You can also review our full FAQ for quick answers.